Osvaldo Santos
Osvaldo Santos
TECHNOLOGY MANAGEMENT
Current position
Senior Global Product Manager @Nestlé
Skills
Service Management | IT Operations | Product Strategy
Osvaldo Santos is a Senior Global Product Manager with over 10 years of experience in IT Service Management (ITSM), digital transformation, and customer experience (CX). He has worked with Nestlé, leading global ITSM modernization and driving innovation through AI, automation, and agile methodologies.
Currently, Osvaldo is responsible for reshaping ITSM as a product at a global level, ensuring business alignment, seamless integrations, and value delivery across multiple markets. He has successfully led international projects, driving efficiency, governance, and operational excellence.
His expertise includes ITIL, ServiceNow, AI-driven automation, IT governance, and experience management (XLA, NPS, CSAT). With extensive international experience across Europe, Latin America, and Asia, Osvaldo has managed diverse teams and large-scale IT operations.
Fluent in Portuguese, Spanish, and English, he is passionate about digital transformation, business relationship management, and continuous improvement.
